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Gov-Tech UX Case Study

MahaRERA Portal — Redesigning Trust in Real Estate

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Winner: E-governance award for excellence in providing citizen-centric e-Services

Led the end-to-end UX redesign of the Maharashtra Real Estate Regulatory Authority's digital ecosystem. Transforming a complex, fragmented government template into a unified, accessible, and citizen-first transparency platform.

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MahaRERA Website Dashboard UI on MacBook Screen
Role UX Design Lead
Timeline 2021 — 2023
Platform Web Portal & App
Users 3.2M+ Active Users
Designed for & Trusted by
Initiatives

Two Key Projects

Comprehensive redesign and development of MahaRERA's digital ecosystem, focusing on user experience and regulatory compliance.

Website Revamp

Complete overhaul of the legacy MahaRERA portal, transforming it into a modern, accessible, and user-friendly platform that serves millions of stakeholders.

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MahaCRITI Platform

MahaRERA Complaint and Regulatory Integrated Technology Implementation platform - A comprehensive application system for streamlined complaint management and regulatory oversight.

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Evolution

Before & After Redesign

Replacing opaque navigation with a streamlined, GIGW-compliant architecture.

UX Strategy

The Challenge & Solution

MahaRERA exists to protect homebuyers. But the tool designed for transparency was creating friction.

The Friction (Pre-2023)
The legacy system operated in silos. Citizens struggled to find compliance records, while Promoters frequently abandoned the complex quarterly update forms.
  • Fragmented search required users to navigate 4 separate databases.
  • 72% of users struggled to find specific project compliance records.
  • Zero mobile responsiveness alienated a huge user base.
The Blueprint (Redesign)
We completely rebuilt the information architecture around user mental models, bridging the gap between Promoter data input and Citizen data consumption.
  • Implemented a Universal Search Bar as the primary interface.
  • Role-based navigation for Homebuyers, Promoters, and Agents.
  • Fully responsive, GIGW compliant design ensuring accessibility.
maharera.mahaonline.gov.in (Pre-2023)
Old Website Placeholder
Legacy Portal
Cluttered layout, poor accessibility
Before
maharera.mahaonline.gov.in (Current)
New Website Placeholder
Modern Redesign
Universal search, WCAG 2.1 AA compliant
After
User Research

Empathy Mapping

Designing for two distinctly different mindsets operating within the exact same ecosystem.

Citizen
Priya K.
The Homebuyer
"I just need to verify if the builder's project is legally registered before investing my life savings. I shouldn't need a legal degree to use the website."
Primary Goal

Instantly check registration status, view completion timelines, and verify if any legal complaints exist.

Key Solution
Universal Search Plain English Data
Promoter
Rajeev D.
The Promoter
"Uploading the mandatory quarterly progress reports is exhausting. The old forms crash, and a simple mistake leads to a legal show-cause notice."
Primary Goal

A straightforward application portal to upload financial data and generate marketing QR codes easily.

Key Solution
Step-by-step Wizard Auto QR Gen
Real-Time Impact

Visitor Data Analytics

Data sourced from official Analytics reports (Jul 2024 - Mar 2026), demonstrating the sustained success of the 2023 redesign.

Live Report Snapshot
3.2M
Total Active Users
↑ Sustained Growth
4m 55s
Avg. Engagement Time
↑ Deep Interaction
3.2M
New Users Acquired
↑ High Discovery
172M
Total Event Count
Platform Interactions
Device Category
Desktop vs Mobile adoption
3.3M Total Users
Desktop
1.9M (57%)
Mobile
1.4M (42%)
Tablet/TV
21K (1%)
Top Pages / Screens
By total views (Millions)
Search Project31M views
Home6.5M views
Registered Agents1.4M views
Search Promoters530K views
Traffic Sources
Session origin breakdown
Google / Organic
8.6M
Direct / None
1.3M
Bing / Organic
510K
Yahoo / Referral
192K
Active Users by City
Maharashtra + National hotspots
Mumbai1.3M
Pune628K
Pimpri-Chinchwad182K
Navi Mumbai140K
Nagpur102K
Global Reach
Active Users by Country
India: 31M Views International: High
USA: 37K
Canada: 34K
Saudi Arabia: 37K
UAE/Qatar: 34K
India: 31M Views
Australia: 27K
Recognition

Setting the Standard in Gov-Tech

The new platform achieved the highest possible accessibility score in Maharashtra, setting a benchmark for inclusive digital governance.

GIGW 3.0 Compliance

Adhering to strict Guidelines for Indian Government Websites and WCAG 2.1 AA standards ensures the platform is usable by citizens of all abilities.

92
Accessibility
89
Usability
95
Content
  • High Contrast Mode Support
  • Full Screen Reader Compatibility
  • Multi-lingual Support (Marathi/English)
Trophy Placeholder
Certificate Placeholder
Digital India Award 2023
Best Online Services — Gov Category
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